BOOK – Customer Success Mastery


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Not just Customer Relations or Customer Management or anything alike, which are all good and useful, but a paramount focus on the Success of the Customer. This is the core heartbeat of this book. We explore on how to achieve the success of the customer in order to sustain retention, upsales and long-term loyalty.



The Customer Success Mastery book is a practical piece of work. To win in any business endeavour you must craft your pursuit around the customer. This simple but pivotal focus determines the measure of business success. For most people at the frontlines of business, the quest on customer is a by-the-way issue. This is a terrible failure in the mindset, attitude and architecture of the bsuiness.


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